Privacy policy

Privacy policy

Last Updated: December 29, 2025

At MOONPEAK, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide

When you:

  • Place an order

  • Create an account

  • Subscribe to our emails

  • Contact customer support

We may collect personal details such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information

Automated Information

When you browse our website, we automatically receive certain information such as:

  • Your IP address

  • Device and browser information

  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates

  • Customer Experience: To personalize your experience and improve our website and product offerings

  • Communication: To respond to inquiries or, if you opt in, to send updates about new products, promotions, or special offers

  • Security & Fraud Prevention: To protect against unauthorized transactions, fraud, and abuse

3. Data Protection & Security

Your data security is important to us.

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway provider

  • Access Control: Personal information is stored on secure networks and accessible only to authorized personnel who are required to keep it confidential

  • No Card Storage: MOONPEAK does not store your credit or debit card details on our servers after a transaction is completed

4. Third-Party Disclosure

MOONPEAK does not sell, trade, or transfer your Personally Identifiable Information to outside parties for their own independent use, except for trusted partners who help us operate our website and conduct our business.

Advertising & Marketing Partners

We allow certain third-party partners to place cookies, pixels, or similar technologies on our site to help deliver relevant advertisements. These partners may collect information about your online activities across different websites over time.

Our partners include:

Information collected by these partners is governed by their own privacy policies. You may opt out of targeted advertising by visiting the links above or adjusting your browser settings.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files that a website transfers to your device to help recognize your browser and remember certain information.

We use cookies for:

  • Strictly Necessary Cookies: Required for site functionality (e.g., shopping cart, checkout)

  • Analytics & Performance Cookies: Help us understand site usage and improve user experience

  • Marketing Cookies: Used by partners such as Meta and AppLovin to show relevant advertisements

For a detailed list of cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

You can choose to disable cookies through your browser settings, though some features of our site may not function properly.

6. Third-Party Links

Our website may include links to third-party websites or services. These sites operate independently and have their own privacy policies. MOONPEAK is not responsible for the content or practices of third-party sites.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously

  • This Privacy Policy is accessible via a clearly visible link on our website

  • Any policy changes will be posted on this page

  • Users may update or correct their personal information by contacting us or logging into their account

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not use tracking, cookies, or advertising when a DNT browser mechanism is enabled.

8. Children’s Privacy (COPPA)

MOONPEAK does not knowingly collect personal information from children under the age of 13.
If you believe your child has provided us with personal data, please contact us immediately and we will promptly remove such information.

9. Fair Information Practices & Data Breaches

In the unlikely event of a data breach, we will:

  • Notify affected users via email within 7 business days

  • Post a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses to process orders and provide order-related updates. If you opt in, we may also send promotional emails.

In compliance with the CAN-SPAM Act:

  • We do not use misleading subject lines or sender information

  • Promotional emails are clearly identified

  • You may unsubscribe at any time by following the instructions at the bottom of each email

  • We promptly honor all opt-out requests

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: naisaling@gmail.com

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You agree that the courts of Hong Kong shall have exclusive jurisdiction over any disputes arising from these Terms.

Your order will be processed by [MOONPEAK LIMITED], located in Hong Kong, and is subject to the laws of Hong Kong Special Administrative Region.