At MOONPEAK we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• Unused, unworn, and with original tags (if applicable)

• In its original packaging

• Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:

naisaling@gmail.com

If your return request is approved:

• We will provide a return shipping label

• You will receive detailed instructions on how and where to send your package

Important:
Items sent back without first requesting a return and receiving authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at naisaling@gmail.com

3. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, plants, or flowers)

• Custom or personalized products

• Personal care items (such as beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

• Original shipping fees paid at checkout

We also do not accept returns on:

• Sale items

• Gift cards

If you are unsure whether your item qualifies, please contact us before starting a return.

5. Exchanges

The fastest way to get the item you want is to:

1. Return the original item

2. Once the return is accepted, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

• The item must be unused, unworn, with tags

• In its original packaging

• Proof of purchase is required

This right applies regardless of the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

• Refunds are issued to your original payment method

• Please allow up to 10 business days for the refund to be processed

Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at naisaling@gmail.com

8. Return Address

 A return shipping label provided by MOONPEAK is required before sending any items.

Return Address:

Company Address:  

UNIT 1405A, 14/F, THE BELGIAN BANK BUILDING, 721-725 NATHAN ROAD, MONG KOK, KOWLOON, HONG KONG

Company Contact number: 00852- 2152 1630

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You agree that the courts of Hong Kong shall have exclusive jurisdiction over any disputes arising from these Terms.

Your order will be processed by [MOONPEAK LIMITED], located in Hong Kong, and is subject to the laws of Hong Kong Special Administrative Region.